FREQUENTLY ASKED QUESTIONS


Are the prints limited editions?

Yes. Prints are produced in a limited number from the original artwork under the direct supervision of Mr Steel. The number of prints is strictly limited to the number in the edition. No further prints are produced once sold.

What are the edition numbers?

20″ prints / edition of 25
30″ prints / edition of 20
40″ prints / edition of 15
50″ prints / edition of 10
60″ prints / edition of 5
70″ prints / edition of 5
80″ prints / edition of 5
100″ prints / edition of 3

Are prints accompanied by a Certificate of Authenticity?

Yes.

What type of photographic paper are the artworks printed on?

Mr Steel’s Artworks are printed on Digital C Type colour paper.

A digital C Type or Chromagenic print is any photographic print that has been exposed using digital technology, rather than traditional analogue (otherwise known as ‘darkroom’) techniques. In an analogue setting, an enlarger, an optical apparatus similar to a slide projector, projects the image of a negative onto a sheet of photographic paper whilst controlling focus, intensity and duration of light.

With a digital C Type (Chromagenic print) this part of the process is controlled from a computer and the paper is exposed using lasers or LEDs rather than a bulb. The second part of the traditional process is much the same however: the paper is processed in a photographic developer, followed by bleach fix before being washed to remove the processing chemicals.

So a digital C Type (Chromagenic)  is a traditional photographic print, made from a digital file rather than a negative.

How are the prints presented to a client?

Professionally printed and mounted between sheets of perspex (frameless).

Perspex mounting is a contemporary way to present photographic prints for interiors. The colour print is bonded to clear acrylic using a silicon gel and then backed with a black acrylic substrate. Once the perspex has been bonded to the front of the print the appearance is of high definition with deep saturated colour. The completed piece is supplied with an aluminium sub-frame, which floats the panel from the wall. Reverse perspex is ideal for vibrant colour. Printed, mounted & finished by Metro Imaging.

What delivery methods do you offer?

Metro Imaging in Central London use an experienced shipping service to deliver the reverse perspex mounted prints. Metro take great care in ensuring the prints are very well protected and efficiently delivered in the UK and overseas. Metro offer a vast array of delivery options to suit the recipient’s preference, all of which is overseen by Mr Steel.

Where can you ship to and how long does it take?

Metro Imaging can ship to any UK or international address. We will process orders as swiftly as possible. Please allow up to 20 working days for us to process, print, mount between perspex, sign, pack and ship your limited edition.

How much will the postage/shipping cost?

Postage within the UK is free.

For shipping prints outside of the UK please take a look at the average postage rates listed below. The estimates are based on a small-medium size print.
(The actual rate will be calculated once you go through the checkout process and entered your delivery address).

Europe (excl. non-EU countries) £50

Non-EU countries £70

USA £75

– Rest of the world £125

Can I track the progress of my delivery?

Yes. When your shipment has been despatched you will receive an email indicating when to expect delivery. Your tracking number will be included in the email.

Can I provide separate billing and delivery addresses?

Yes, you can provide any delivery address, even a work address. However, please bear in mind that someone will have to be present to accept delivery, as a signature is required.

Which payment methods do you accept?

We accept credit card payments online via this website. We also accept direct bank transfers and Paypal. Should you experience any difficulty with the online payment process please contact Mr Steel.

Which payment cards do you accept?

Visa, Visa Debit, MasterCard, Visa Electron, Discover and Maestro.

What about my privacy?

Mr Steel is firmly committed to respecting your privacy. Please rest assured, we do not store credit card details nor do we share customer details with any 3rd parties.

What is your return policy?

Mr Steel offers a 14 day money-back guarantee if you are not completely satisfied with your artwork. You can return it for a full refund or replacement.

Important notes:
Should you wish to return your print you must notify Mr Steel within 24hrs from the date of receipt either by telephone on +44 (0)7971 968268 or by email: enquiries@mrsteel.london

The print must be returned within 14 days from the date of receipt. It must be returned in the original packaging and posted by recorded delivery and you must inform Mr Steel of the tracking number. You will be shown our return policy towards the end of the payment process and you will be requested to tick a box to acknowledge that you accept our terms.

Do you provide trade discounts for interior designers?

Yes. To qualify, you must be a bona fide interior designer; we require details of your proof of trade.

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